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PROPWALK

Legal

Terms of Service

Effective date: July 2, 2026

These Terms of Service ("Terms") are a binding agreement between you and SHARPE Digital ("PropWalk", "we", "us"), the operator of propwalk.io, located at 3400 Cottage Way, Ste G2 #33094, Sacramento, California 95825, USA. By creating an account or using the service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service.

1. The service

PropWalk uses artificial intelligence to turn photos you upload — typically real-estate listing photos — into walkthrough-style videos and professionally relit photos. Features, credit prices and plan allowances are described in the app and may change over time.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for your account, for keeping your sign-in method secure, and for all activity under your account. Provide accurate information and keep it current.

3. Credits, subscriptions and payment

  • The service runs on prepaid credits. Credits have no cash value, are not transferable, and may only be used inside PropWalk.
  • Subscriptions bill automatically each period through Stripe until you cancel. You can cancel anytime from the billing portal; cancellation takes effect at the end of the current billing period.
  • Credits are consumed when a generation starts. If a generation fails entirely on our side, the credits for it are returned automatically.
  • Except where required by law, purchases are non-refundable — but if something goes wrong, contact us and we'll make it right where we reasonably can.
  • Prices and credit costs may change; changes apply going forward, never retroactively to credits you already hold.

4. Your content and permissions

You keep full ownership of the photos you upload and of the videos and photos PropWalk generates for you. You grant us a limited license to host, process, and transmit your uploads to our AI processing providers solely to operate the service and deliver your results.

You represent and warrant that you own or have the necessary rights to every photo you upload — including rights to listing photos, which are often owned by the photographer, brokerage or MLS — and that your use of the service does not violate any law, MLS rule, or agreement you are bound by. You are solely responsible for securing those rights.

5. AI-generated content

Our output is generated by AI from your photos. It is a marketing visualization — not a survey, inspection, appraisal or factual record of a property. AI output can contain inaccuracies or artifacts. You are responsible for reviewing all generated content before using it and for complying with the advertising, disclosure and digital-alteration rules that apply to you (including MLS rules, state real-estate regulations, and fair-housing and consumer-protection laws — some of which require disclosing digitally altered or AI-generated listing media). Do not use generated content to misrepresent the condition, size or features of a property.

6. Acceptable use

You agree not to:

  • upload content you don't have rights to, or content that is unlawful, infringing, or contains identifiable private individuals without their consent;
  • use the service to deceive, defraud or mislead anyone, including buyers and renters;
  • probe, disrupt, reverse-engineer or overload the service, or bypass usage limits, credit accounting or security measures;
  • resell or white-label the service without our written agreement;
  • use automated means to create accounts or farm free credits.

We may remove content or suspend/terminate accounts that violate these Terms, harm other users, or create legal risk — with credits forfeited where the violation is intentional.

7. Copyright complaints (DMCA)

We respect copyright and respond to complaints under the Digital Millennium Copyright Act. If you believe content on PropWalk — including a shared video or photo — infringes your copyright, send a notice to support@propwalk.io that includes: (1) the copyrighted work you claim is infringed; (2) the URL or other location of the allegedly infringing material on our service; (3) your name, address, email and phone number; (4) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; (5) a statement, under penalty of perjury, that the notice is accurate and that you are the copyright owner or authorized to act for them; and (6) your physical or electronic signature.

On receiving a valid notice we will promptly remove or disable access to the material and notify the user who uploaded it. That user may send us a counter-notice meeting the DMCA's requirements, in which case we may restore the material as the DMCA provides. We terminate the accounts of repeat infringers.

8. Our intellectual property

The PropWalk service — including its software, design, branding and everything other than your content — belongs to us and our licensors. These Terms give you a personal, non-exclusive, non-transferable right to use the service; they do not transfer any ownership in it.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT GENERATED CONTENT WILL MEET YOUR REQUIREMENTS OR BE ACCURATE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROPWALK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE AND (B) US $100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

11. Indemnification

You will defend and indemnify PropWalk against claims, damages and expenses (including reasonable attorneys' fees) arising from your content, your use of generated output, or your breach of these Terms — including any claim that you lacked rights to an uploaded photo or that your listing media violated advertising or MLS rules.

12. Termination

You may stop using PropWalk and cancel your subscription at any time. We may suspend or terminate the service or your account for violation of these Terms, legal risk, or extended non-payment. Sections 4–13 survive termination.

13. Governing law and disputes

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in California, and both parties consent to their jurisdiction. To the extent permitted by law, each party waives any right to a jury trial and agrees claims may only be brought individually, not as part of a class action.

14. Changes to these Terms

We may update these Terms as the service evolves. If we make material changes we will update the effective date above and, where appropriate, notify you by email or in the app. Continued use after changes take effect means you accept the updated Terms.

15. Contact

Questions about these Terms: support@propwalk.io
SHARPE Digital · 3400 Cottage Way, Ste G2 #33094, Sacramento, CA 95825, USA